Nationwide

Summary 

Work Experience –  1+ years of relevant experience

Location – Bangalore

Compensation – as per industry standard and will not be a constraint for deserving candidates

Minimum Educational Qualification – Graduation preferable. Undergraduates also can Apply

Role – Front office management, Customer Service role

Candidate Profile

Essential

Desirable

Educational Qualifications

• Any Graduate
• Undergraduates with good experience may be considered
• BA, BCom, BSc, BBA etc.,
• BA (Psychology)

Relevant  Experience

• Minimum of 1+ Years of Experience Complete Management of Front desk
• Customer Service role

• Hospital/ Clinic or Hospitality industry

Skill sets

• Excellent Written & Verbal Communication skills
• Proficient in Ms-Office
• Must be knowledgeable in the use of standard office machines
• Knowledge of local language

Responsibilities 

1. Answer telephone and direct calls to appropriate staff

2. Maintain patient schedule utilizing the computer   

3. Follow patient processing procedure

4. Handle and manage the front desk as well as the maintain a continuous liaison with the flow of information in doctor’s Office

5. Organise and maintain forms and office stationery required for front desk activities

6. Should determine the eligibility of health services and assist patients in accurately completing all forms and documents for the required information

7. Collect and deposit fees according to protocols, prepare and balance daily financial registers and submit all forms and fees to the accounts department at the close of the day.

8. Responsible for the readiness of the reception area for each working day, open the building at the specified time and have all front desk activities fully operational at the start of business hours.

9. Should have a warm outgoing personality, ability to work well under pressure, ability to work accurately and efficiently, ability to interact effectively and in a supportive manner with persons of all backgrounds

Confidentiality

In the course of the employment the candidate will have access to confidential information relating to the business of practice unit. He/she will be required to exercise due consideration in processing such information and will not act in any way which might be prejudicial to the unit’s interests. In case of any doubt regarding the use of information in the pursuit of duties, he/she should seek advice from his/her line manager prior to communicating any information to a third party.

Data Protection

The post holder will, if required to do so, obtain, process and/or use information held on computer or work processor in a fair and lawful way. Data will only be held for the specific registered purpose and data will not be disclosed to any unauthorised persons or organisations.

About NationWide

NationWide Primary Healthcare Services Pvt. Ltd. wins the MOST INNOVATIVE PRIMARY HEALTHCARE SERVICES ORGANISATION Award at the Brands Academy Karnataka Service Excellence Awards 2011, Bengaluru!!! Details at https://www.facebook.com/nationwidedocs

 It is an initiative taken by a team of Indian doctors, who have returned to India after having worked abroad for more than a decade. Our goal is to improve the overall health outcome of the nation by focusing on delivering unique primary healthcare solutions that are pertinent to our population.  We aspire to bring significant and systemic changes in the healthcare delivery process through an empathetic, patient-centric and doctor-driven model, based on building a personal and trusted relationship between the care seeker and the physician and/or other care providers.

Having successfully tested the viability of this concept in Bangalore and with a large funding support, we want to quickly scale up our operations in Bangalore and also to expand to other cities in India. With the scale of expansion taking place at a rapid rate, we foresee about 30 - 50 clinics opening up across the country in the next 2-3 years.

We employ highly qualified and experienced General Practitioners (GPs) who work as ‘Personal Physicians’ for our registered members. We also have a panel of specialist doctors across India and abroad, who provide specialist opinions when needed by our members. NationWide is an equal opportunity employer and we strongly believe that our employees are partners in our endeavour to change the primary healthcare landscape in India. The qualified General Practitioner is a central component of our pioneering concept and NationWide provides an unparalleled opportunity to pursue a satisfying and ethical general practice in our community.

For more information please look at our website www.nationwidedocs.org